Cookie Policy

Cookies are small text files or data elements stored by a browser on a user’s device when a website is visited. They may help the website recognize the device, maintain user sessions, remember preferences, or support secure operation.

This Cookie Policy applies to the Home in Sri Lanka — Property Care website, public pages, owner account pages, login sessions, dashboards, forms, profile workflows, service-selection pages, estimate pages, payment-center pages, and related platform interactions.

It may also apply to cookies or similar technologies introduced by embedded or connected third-party services where they are used within the platform experience.

Cookies and similar technologies may be used to:

• Keep authenticated users signed in during an active session;
• Protect forms and POST requests from misuse;
• Maintain secure dashboard access;
• Remember selected site preferences where enabled;
• Support account profile workflows;
• Enable payment checkout handoffs where applicable;
• Understand general website usage through analytics where enabled;
• Improve performance, usability, and security.

Essential cookies are required for the core technical operation of the platform. Without them, important features may not work correctly.

These may support:

• Page navigation and secure form submission;
• Basic session management;
• Login state maintenance;
• Security and anti-abuse controls;
• Access to protected owner dashboard pages.

The Property Care app may use authentication-related cookies to identify that a signed-in user has already logged in and to allow continued access to profile pages, property dashboards, payment centers, and report pages during that authenticated session.

These cookies help avoid requiring a user to log in again on every individual page request within an active session.

Security cookies may be used to help protect forms, account changes, payment selections, image uploads, profile edits, and other sensitive actions from unauthorized or malicious requests.

In Django-based web applications, CSRF protection is commonly used to help validate that certain form submissions originate from the expected website session.

Where preference features are enabled, cookies or similar browser storage may be used to remember choices such as:

• Accepted cookie notice state;
• Language or content preference where implemented;
• Display or interface choices;
• Other non-essential user experience settings.

These are intended to make repeated use of the website more convenient.

If analytics tools are added to the Property Care platform, analytics cookies or similar measurement technologies may be used to understand broad patterns such as:

• Which public pages are visited most often;
• Whether users encounter navigation issues;
• General page-performance trends;
• How visitors interact with service-information pages.

Analytics use should be handled consistently with the applicable privacy notice and any consent or preference tools implemented on the website.

Some third-party services integrated into the broader website experience may use their own cookies or similar technologies.

Examples may include:

• Payment gateways;
• Embedded video or map tools where later added;
• Analytics providers where enabled;
• External customer-support or communication widgets where used.

Where the Property Care Payment Center connects to payment checkout services, third-party payment providers may use cookies or similar technologies as part of fraud prevention, transaction continuity, login recognition, session handling, or payment-completion routing.

The exact payment-related cookies depend on the gateway or checkout provider ultimately connected to the app.

Cookies may generally operate in two ways:

In addition to traditional cookies, websites may use similar technologies that store or access information in a browser or device environment.

These may include, where implemented:

• Local storage;
• Session storage;
• Pixel tags or measurement scripts;
• Embedded third-party content technologies;
• Other browser-based storage or access tools.

Where such technologies are used, they should be handled consistently with the purpose and notice principles described in this policy.

The following table summarizes the cookie categories that may be relevant to the Property Care platform:

Users can generally manage cookies through:

• Browser settings that block or delete cookies;
• Website cookie preference controls where implemented;
• Third-party service settings where applicable;
• Device privacy settings in certain environments.

Browser-based cookie settings vary by browser and device. Users may review the settings menu of the browser they use to control cookie storage and deletion.

Blocking all cookies, especially essential or security cookies, may affect the functionality of the Property Care platform.

For example, you may experience problems with:

• Signing in to your Property Care dashboard;
• Remaining logged in during a session;
• Submitting profile or property forms;
• Uploading images or documents;
• Processing service selections;
• Using the Payment Center or checkout process.

Where the website uses non-essential cookies or technologies that require a notice, preference choice, or other control, Ensolanka may provide an appropriate cookie banner, notice, or settings interface.

The exact content and mechanism of such controls may be updated as the website evolves and as legal or operational requirements change.

Cookies may involve the collection or processing of information about website use, device interaction, session activity, or account access.

For information about broader handling of personal data, owner profile data, property data, uploaded documents, payment records, and service reports, please review the Privacy Policy.

Ensolanka may update this Cookie Policy from time to time to reflect:

• Changes to website functionality;
• New security or session features;
• New analytics tools where implemented;
• Payment gateway changes;
• Changes to third-party integrations;
• Updates to privacy or compliance practices.

The updated policy will apply once published on the relevant website page, unless a later effective date is specifically stated.

For questions about this Cookie Policy or cookie-related website functionality, users may contact Ensolanka through the official support channels.