Disclaimer

The information presented on the Home in Sri Lanka — Property Care website, dashboard, service pages, estimate pages, legal pages, and related interfaces is provided for general information, service explanation, operational guidance, and platform use.

Ensolanka aims to keep platform information clear and useful, but content may be updated, refined, expanded, corrected, or reorganized as the business model, service catalogue, pricing logic, and operational process evolve.

Unless expressly stated in a separate written engagement, the Property Care platform does not provide:

• Legal advice;
• Property title verification;
• Ownership certification;
• Engineering certification;
• Structural safety certification;
• Professional valuation services;
• Insurance advice or insurance coverage;
• Official government or regulatory verification.

Property Care is a structured support and coordination service designed to assist owners with property monitoring, maintenance planning, service selection, care-plan management, payment handling, visit tracking, reporting, and communication records.

The exact service scope depends on:

• The approved final care plan;
• The selected service types;
• The operational feasibility of the property location;
• Available staff and service resources;
• The owner’s access arrangements;
• Additional written approvals or quotations where needed.

Property Care services are not insurance and do not create an absolute guarantee that a property will be free from:

• Theft or trespass;
• Weather damage;
• Flooding or environmental impact;
• Utility failures;
• Pest issues;
• Natural wear and tear;
• Hidden structural defects;
• Unauthorized third-party conduct;
• Any other unavoidable or unforeseeable event.

The Monthly Maintenance Estimate Calculator is intended to give owners an initial idea of possible Property Care pricing based on property details and selected service preferences.

A provisional estimate:

• Is not a final quotation;
• Is not a binding contract price;
• May change after staff review;
• May change if property information is corrected;
• May change if service frequency, complexity, or operational conditions differ;
• Does not by itself create a payable obligation.

Service names, public descriptions, examples, and provisional estimates help explain the Property Care concept. However, the final service scope for a specific owner is determined by the approved care plan.

The final care plan may specify:

• Approved monthly plan name;
• Final monthly fee;
• Included services;
• Excluded services;
• Start date;
• Operational notes;
• Special assumptions or limitations.

Property Care estimates, reviews, and service recommendations may rely on information submitted by the owner, such as property size, occupancy status, condition, access, utility availability, images, documents, and service preferences.

Ensolanka is not responsible for inaccuracies or limitations caused by:

• Incorrect property information;
• Missing or outdated images;
• Incomplete documents;
• Incorrect service preferences;
• Unclear access or ownership authority;
• Changes at the property that are not promptly communicated.

Uploaded property images, land plans, building plans, and related documents are used as supporting materials for property understanding, service review, and operational planning.

Their presence on the platform does not mean Ensolanka has:

• Verified legal ownership;
• Validated land boundaries;
• Confirmed architectural compliance;
• Certified structural safety;
• Approved government or regulatory status;
• Guaranteed document authenticity.

Maintenance visit summaries, inspection reports, visit photos, issue notes, completion images, and owner-facing report-center records are intended to improve transparency and service visibility.

Unless expressly stated in a separate professional engagement, they are not:

• Engineering reports;
• Legal inspection certificates;
• Building condition certifications;
• Insurance assessment reports;
• Formal appraisals or valuation documents;
• Exhaustive defect-identification records.

Property visits and inspections may be limited to the scope, access, timing, visibility, and service purpose relevant to that visit.

A visit may not identify:

• Hidden plumbing issues;
• Concealed electrical faults;
• Subsurface land problems;
• Structural weaknesses not visible during ordinary review;
• Future damage or deterioration;
• Issues located in areas not safely accessible at the time.

If a visit reveals a repair or maintenance issue, Ensolanka may create or recommend a repair work order.

A work order does not automatically mean:

• The repair is included in the monthly plan;
• The repair is approved by the owner;
• A contractor has already been appointed;
• The final repair cost is fixed;
• The issue will be resolved without additional payment.

Additional approvals, quotations, contractor visits, or separate payable items may be required depending on the nature of the work.

Some Property Care activities may require third-party contractors, repair technicians, cleaning teams, garden workers, utility contacts, or other external service providers.

Where such third parties are involved:

• Availability may vary;
• Timeframes may depend on the contractor;
• Quotes may change after inspection;
• Separate terms or payment conditions may apply;
• Ensolanka may coordinate, but does not automatically guarantee third-party performance beyond the agreed coordination role.

Emergency Response Support is intended to help owners respond to urgent property concerns through reasonable coordination, inspection, communication, or initial response assistance, depending on the active care plan and operational availability.

It does not guarantee:

• Immediate on-site arrival in every case;
• Prevention of all property damage;
• Automatic contractor repair;
• Continuous 24/7 security patrol unless separately agreed;
• Resolution of events beyond reasonable operational control.

Property Care service delivery may depend on practical operational conditions including:

• Property location;
• Staff availability;
• Road access;
• Weather;
• Public holidays;
• Emergency priorities;
• Owner access arrangements;
• Availability of third-party contractors or suppliers.

Ensolanka may need to reschedule or adjust tasks where circumstances reasonably require it.

Service examples, feature lists, FAQ explanations, pricing examples, estimate descriptions, and general page content are provided to help explain the Property Care concept and platform workflow.

They may be updated from time to time and should not be treated as a substitute for:

• A final care plan;
• A confirmed invoice or payable item;
• A separate written quotation;
• A contract-specific service scope approved by Ensolanka.

The Property Care platform may link to or activate related Ensolanka service areas, including Rental Owner dashboards, Affiliate dashboards, payment pages, and other connected platform features.

Those related areas may have:

• Separate features;
• Separate service conditions;
• Separate payment obligations;
• Separate legal policies;
• Separate approval or review requirements.

The Payment Center may show due, upcoming, paid, optional, cancelled, waived, or expired payable items depending on the platform workflow.

Where online payment gateways such as card processors or PayPal are used, transaction success may depend on:

• The payment provider;
• The card issuer or bank;
• User-entered payment details;
• Network or technical conditions;
• Gateway availability.

Payment and refund details are further governed by the Refund & Payment Policy.

To the extent permitted by applicable law, Ensolanka does not accept responsibility for losses, costs, or damages arising solely from:

• Owner-provided inaccurate information;
• Hidden or pre-existing property defects;
• Events outside reasonable operational control;
• Third-party contractor conduct beyond Ensolanka’s coordination role;
• Failures of external payment gateways or communications networks;
• Misinterpretation of provisional estimates, reports, or general platform content.

This Disclaimer explains important platform limitations, but it should be read together with:

• Terms & Conditions;
• Privacy Policy;
• Refund & Payment Policy;
• Cookie Policy;
• Any final approved care plan or written service confirmation.

Where there is a conflict between general website wording and a specific final care plan, the final approved care plan and governing legal policies should control.

For questions about this Disclaimer or the boundaries of the Property Care service, users may contact Ensolanka through the official support channels.