Find clear answers about Home in Sri Lanka — Property Care: how owner accounts work, how properties are registered, how service selection and estimates operate, when final care plans are confirmed, how payments work, and what reporting and connected-profile features are available.
This page explains the main questions a property owner may have before and after joining the Property Care platform. For formal platform rules, review the Terms & Conditions and the related legal policy pages.
Understand the purpose, users, and overall service concept.
Learn how owner profiles and connected Ensolanka access work.
See what information, images, and documents may be needed.
Understand service selection, estimates, and final plan review.
Learn when monthly care fees become due and payable.
Review property access, keys, and emergency response support.
Understand visits, photos, inspection reports, and work orders.
See how Rental Owner and Affiliate access can connect.
Basic questions about the purpose of the platform and who it is built for.
Home in Sri Lanka — Property Care is an Ensolanka service platform created for owners who need structured support to care for property located in Sri Lanka. It helps owners register properties, select care services, review provisional estimates, receive final staff-reviewed care plans, handle related payments, and later monitor reports and service activity.
The platform is mainly for property owners who live overseas, travel frequently, live away from their Sri Lankan property, or need reliable support to keep a home, land, estate, villa, or other property monitored and maintained.
Depending on platform settings and staff review, owners may add property types such as:
No. Property Care is a structured monitoring, maintenance coordination, and service-support platform. It is not insurance, a legal guardianship arrangement, or a guarantee that theft, weather damage, deterioration, or other risks will never occur.
Questions about creating a Property Care profile, managing your account, and activating related services.
Yes. Public visitors may read service information, FAQ content, and other public pages, but adding properties, selecting services, reviewing estimates, receiving final plans, and managing payments require a Property Care owner profile.
The profile may include your full name, email, phone number, WhatsApp number, client type, residency status, current country and city, emergency contact details, profile image, and a short note about your property care expectations.
Yes. Your profile page allows you to update owner details, upload or change your profile image, change your username, and change your password.
Yes. The platform is designed to support one user account with multiple related profiles. From Property Care, Rental Owner, or Affiliate dashboards, you may be able to activate another profile without creating a separate login.
No. Activating another profile simply creates access to that related service area. Any app-specific review, listing approval, service eligibility, or policy requirement still applies.
Questions about creating a managed property record and submitting information for review.
You may be asked to provide property identity, location, land details, building details, condition information, utility status, access details, and optional owner notes.
Yes. The platform supports property image uploads so staff can better understand the property condition and owners can maintain a visual record of the property details submitted.
Yes. Where relevant, you may upload supporting property documents such as land plans, building plans, utility records, or other information that helps Ensolanka understand the property and plan appropriate service support.
The property moves into the review workflow. Staff may review the details, images, documents, and overall suitability before approving it or requesting corrections.
Typical statuses may include:
Yes. You can edit property information where permitted by the workflow. If a property has been rejected for correction or is still in draft stage, updates are especially important before resubmission or further review.
Questions about how care services are chosen and how pricing becomes finalized.
The initial Property Care service catalogue includes:
No. Service selection represents your requested support preferences. The final approved service package may depend on staff review, property suitability, operational feasibility, and final pricing confirmation.
The estimate calculator produces a provisional monthly maintenance estimate based on the registered property details and selected services.
A staff-reviewed final care plan may include:
A care plan may become active after staff finalization, owner review or acceptance where required, and completion of the relevant payment step or other activation requirement.
Questions about when amounts become payable and how recurring care-plan payments work.
Payment becomes relevant after a care plan or payable service charge is finalized and appears in your Property Care Payment Center as a due payable item.
The Payment Center may show:
Yes, where a finalized monthly care plan is active, the system may create recurring monthly payable items. After one monthly plan fee is marked paid, the next billing-cycle payable item may be generated.
Depending on the final payment setup, the platform may support:
Refunds, cancellations, credits, billing adjustments, and disputes should be explained in the dedicated Refund & Payment Policy page for the Property Care platform.
Questions about how the team accesses a property and what emergency response means.
Some services may require access to the property. Access requirements depend on the selected services, the final care plan, and the approved operational arrangement.
If you require key-holding or controlled access support, that need can be indicated in your property details. Ensolanka may apply separate procedures, authorizations, and operational conditions before accepting that responsibility.
Emergency response support refers to help with urgent property concerns, such as arranging a quick inspection, coordinating initial response steps, or checking a property when an urgent issue is reported.
No. Emergency access permission should be used only within the approved service framework and when there is a reasonable need for urgent property inspection, risk prevention, or immediate response coordination.
Questions about the long-term visibility and reporting value of the Property Care app.
Yes, the owner-facing report center is intended to present maintenance activity such as scheduled and completed visits, visit purpose, staff updates, and other service-related details as the reporting module is connected.
Yes. The system supports visit photo records such as before photos, after photos, issue evidence, general property views, and completion proof. Photos can be marked owner-visible where appropriate.
An inspection report is a formal service record created from a property visit. It may summarize visible property condition, garden condition, utility status, structural concerns, security observations, and recommended follow-up actions.
A repair work order may be created if an issue is found. A work order can track urgency, quotation need, owner approval, estimated cost, progress, final cost, and completion status.
No. Reports are service records and property-care transparency tools. They are not automatically engineering certifications, legal inspection reports, property valuations, or insurance assessment documents unless a separate professional service is specifically arranged.
Questions about extending the same user account into other Ensolanka service areas.
Yes. Where enabled, a Property Care owner can activate Rental Owner access using the same user account. Basic information may be reused to create the profile, after which the owner can enter the Rental Dashboard.
Yes, this can be supported where implemented. A Property Care property may serve as a starting point for creating a rental listing, but the owner must review rental-specific information before any listing is considered ready.
Yes. Where enabled, a Property Care owner can activate Affiliate access using the same Ensolanka login and then open the Affiliate Dashboard.
Yes. When you activate another service profile, the policies and Terms & Conditions of that specific app or service area also apply in addition to your Property Care access.
Contact the Ensolanka Property Care team if your question is not answered here. We can help explain the service process, profile setup, property registration, service selection, estimates, final care plans, or payment workflow.