Privacy Policy

This Privacy Policy applies to information collected, submitted, generated, or processed through the Home in Sri Lanka — Property Care platform, including:

• Public website interactions;
• Property Care owner registrations;
• Profile management pages;
• Property creation and review workflows;
• Service selection and monthly estimate workflows;
• Final care-plan and payment-center processes;
• Report-center and service-tracking records;
• Connected Rental Owner and Affiliate profile activation where used.

Home in Sri Lanka — Property Care is part of the Ensolanka service ecosystem. The platform may be operated by Ensolanka LLC and/or related operational entities, including Ensolanka Holdings (Private) Limited, depending on the relevant service, support function, or operating jurisdiction.

References to “Ensolanka,” “we,” “our,” and “us” in this Privacy Policy refer to the relevant Ensolanka operating entity responsible for the service interaction.

Depending on how you use the platform, we may collect or process several categories of information.

When you create or activate a Property Care owner profile, we may collect information required to operate the profile and communicate with you.

This may include:

• Full name;
• Email address;
• WhatsApp number;
• Phone number;
• Client type;
• Residency status;
• Current country and city;
• Emergency contact name and phone number;
• Optional short note regarding property care expectations;
• Profile image where uploaded.

When you add a property, we may collect information needed to understand, review, and support that property within the Property Care workflow.

This may include:

• Property name or label;
• Property category and occupancy status;
• City, district, address, and Google Maps or reference links;
• Land size and land size unit;
• Building count, floor area, and storey details;
• Bedrooms, bathrooms, kitchens, living rooms, and other room counts;
• Property age and current condition;
• Boundary wall, gate, garden, and grass-care indicators;
• Electricity, water, and internet status;
• Key-holding need and emergency access preference;
• Owner notes and service-related context.

This data helps support service selection, estimate generation, staff review, final care-plan preparation, and future operational reporting.

You may upload images and documents that help us understand the property and evaluate the care support requested.

These may include:

• Property photos;
• Profile photos;
• Land plans;
• Building plans;
• Utility or access-related documents;
• Other property-supporting files voluntarily submitted by you.

Uploaded materials may be used for property review, estimate support, service planning, communication, report preparation, and lawful record maintenance.

The platform may store your selected care services, quantities, frequency preferences, notes, and related estimate outputs. It may also store staff review decisions and final care-plan information.

This may include:

• Selected maintenance service types;
• Estimated quantity or service frequency;
• Provisional monthly estimate figures;
• Final approved monthly plan values;
• Included services and exclusions;
• Care-plan start date;
• Staff review notes and plan-management notes.

Where the platform displays payment obligations, we may store payment-center records associated with your account.

These may include:

• Payable item title and description;
• Amount state and payment status;
• Monthly care-plan fee records;
• Due dates and effective dates;
• Reference codes and internal notes;
• Paid-at status where a payment is confirmed;
• Checkout selections submitted by the user.

Where payment gateway integration is used, the payment provider may process payment credentials directly under its own security and privacy framework. Ensolanka’s application should not require storing full card credentials locally unless explicitly designed and lawfully authorized to do so.

As the Step 10 reporting features are developed and used, the system may process owner-visible and internal operational records relating to:

• Scheduled property maintenance visits;
• Visit status and completion dates;
• Visit summaries and staff notes;
• Inspection reports;
• Before/after photographs;
• Issue evidence images;
• Repair work orders;
• Work order progress and status updates;
• Owner communication records and response notes.

Some records may be made visible to the property owner, while others may remain internal for staff coordination, service quality, or operational accountability.

If you submit a contact form, support message, service clarification, or other communication through the platform, we may collect and retain the information you provide so we can respond and maintain service history.

We may use contact details such as your email address, WhatsApp number, or phone number to communicate about:

• Account access or registration;
• Property review requirements;
• Service-selection questions;
• Estimate or final care-plan clarifications;
• Payment-related updates;
• Visit scheduling and reporting;
• Important policy or service notices.

The Property Care dashboard may allow you to activate related Ensolanka service profiles, such as:

• Rental Owner profile;
• Affiliate / Global Ambassador profile.

Where you choose to activate another profile, certain existing account or profile information may be reused to create the new profile more efficiently. For example, your name, email, contact number, or profile image may be copied where applicable and appropriate.

We may use information collected through the Property Care platform to:

• Create and manage user accounts and Property Care profiles;
• Allow owners to register and manage properties;
• Review property submissions and supporting materials;
• Provide service-selection functionality;
• Generate provisional estimates;
• Prepare and manage final care plans;
• Create and display payable items in the Payment Center;
• Coordinate service activities, visits, and staff operations;
• Generate reports, work orders, and communication records;
• Respond to support requests and owner inquiries;
• Improve platform security, performance, and usability;
• Prevent misuse, fraud, or unauthorized activity;
• Comply with applicable legal, regulatory, accounting, or operational obligations.

We do not intend to sell personal information to unrelated advertisers. However, information may be shared where reasonably necessary for operating the Property Care service.

This may include sharing with:

• Authorized Ensolanka staff and operational teams;
• Approved service coordinators or contractors involved in a care activity;
• Payment processors or checkout providers where payments are made;
• Technology vendors supporting hosting, email, file storage, or security;
• Professional advisers where appropriate;
• Authorities, regulators, or legal bodies where required by law or valid process.

The platform may rely on third-party service providers to help operate certain functions, such as:

• Web hosting and infrastructure;
• Email delivery;
• Cloud storage or media handling;
• Payment processing;
• Security and anti-abuse systems;
• Analytics tools where enabled.

Those providers may process limited information as necessary to perform their functions, subject to their own terms, systems, and data-handling responsibilities.

We may retain information for as long as reasonably necessary to:

• Operate your account and property records;
• Provide services and maintain service history;
• Complete payment, accounting, and reconciliation tasks;
• Handle disputes or support requests;
• Maintain operational continuity;
• Comply with applicable legal, contractual, tax, or record-keeping obligations.

Retention periods may vary depending on the type of record and why it is maintained.

We aim to use reasonable administrative, technical, and organizational safeguards to protect information handled through the platform.

These safeguards may include:

• Authenticated account access;
• Password-based login controls;
• Role-based access to staff/admin functions;
• Restricted operational dashboards;
• Image and document upload validation;
• Secure payment-gateway routing where applicable;
• Reasonable platform monitoring and data access controls.

Depending on the service context and applicable law, you may request support relating to your personal data, such as:

• Correction of inaccurate profile details;
• Updating contact information;
• Clarification about what information is held;
• Review of certain records connected to your account;
• Requests relating to account closure or data handling where applicable and feasible.

Some information may need to be retained for operational, legal, payment, audit, or dispute-handling reasons even after a request is made.

The platform may use cookies, session data, and similar technologies to:

• Keep users signed in where appropriate;
• Maintain form/session functionality;
• Improve website navigation and performance;
• Support security controls;
• Understand broad usage trends where analytics tools are enabled.

Further details should be presented in the separate Cookie Policy page.

Property Care is particularly relevant to owners who may live outside Sri Lanka. As a result, user communications, profile access, document review, or service coordination may involve users, staff, service providers, or technology infrastructure located in different jurisdictions.

Where cross-border handling is involved, Ensolanka aims to process information in a manner appropriate to the service and applicable privacy obligations.

The Property Care platform is intended for adults or authorized representatives who are capable of managing property-related service requests.

We do not intentionally design this platform for children to independently create property-care profiles or submit property-service requests.

Ensolanka may revise this Privacy Policy from time to time to reflect:

• New Property Care features;
• Changes to reporting, payment, or profile workflows;
• Operational improvements;
• Legal or regulatory developments;
• Security or technical changes;
• Updates to connected Ensolanka services.

The updated version will be published on the relevant website page, and the effective date may be updated where appropriate.

For privacy-related questions, requests, or clarifications connected to Home in Sri Lanka — Property Care, users may contact Ensolanka through the official support channels.