Build trusted careers by serving international guests living in Sri Lanka
Data Privacy & Responsible Use

Privacy Policy

This Privacy Policy explains how Hired in Sri Lanka, operated by Ensolanka, may collect, use, store, display, share, and protect information provided by Local Service Partners, website visitors, and users interacting with this platform.

Platform

Hired in Sri Lanka

Operator

Ensolanka

Effective Date

May 25, 2026

Privacy at a Glance

How We Handle Your Information

We collect information to operate the service partner platform, review profiles, connect suitable partners with Guests, process optional payments, and support appointment workflows.

Profile Information

We use your submitted service, skill, and contact details to manage your partner profile.

Guest Matching

Approved profile information may be displayed to suitable international Guests.

Payment Records

Optional featured-profile payments and related records may be stored for support and accounting.

Security Measures

We take reasonable steps to protect platform data from unauthorized access or misuse.

01

Introduction

This Privacy Policy explains how Ensolanka may collect and handle information through the Hired in Sri Lanka Local Service Partner Portal.

The platform supports individuals in Sri Lanka who wish to create service profiles and become visible for possible support opportunities with international Guests. Because the platform involves profile publication, Guest interest records, interview coordination, optional payments, and possible appointment-related processes, responsible handling of personal information is important.

Our approach: We aim to collect information that is reasonably necessary for platform operation, profile review, Guest matching, communication, payment support, and service-partner administration.
02

Information We May Collect

2.1 Account and Contact Information

  • Name and display name
  • Email address
  • Phone number or messaging contact
  • Username and account details
  • Login-related system records

2.2 Service Partner Profile Information

  • Service category or job-interest type
  • Skills, experience, qualifications, and education
  • Languages spoken
  • City, district, or service area
  • Availability and work preferences
  • License, passport-readiness, relocation, live-in, part-time, or full-time indicators where relevant
  • Profile photo and other profile materials submitted through the platform

2.3 Verification or Supporting Information

Where appropriate for review or appointment purposes, Ensolanka may request additional supporting information such as references, identification-related details, certificates, prior work information, or other role-specific documentation.

2.4 Communications

  • Contact form messages
  • Support inquiries
  • Email or messaging communications
  • Interview coordination and follow-up responses

2.5 Payment and Transaction-Related Information

  • Optional featured-profile payment records
  • Transaction reference details supplied by payment processors
  • Payment status, amount, and date
  • Refund or support-related payment communications
03

How We Use Information

Ensolanka may use collected information for purposes including:

  • Creating and managing Service Partner accounts
  • Reviewing, approving, rejecting, or moderating profiles
  • Displaying approved profiles to suitable Guests
  • Helping Guests identify potentially relevant Service Partners
  • Recording Guest interest in Service Partner profiles
  • Coordinating interviews and communications
  • Supporting HR, appointment, and payroll-related workflows where applicable
  • Managing optional featured-profile payments
  • Responding to messages, support requests, and complaints
  • Improving platform quality, security, and user experience
  • Meeting legal, accounting, compliance, or record-keeping obligations where applicable
04

Public Profile Visibility

Approved Service Partner profiles may be displayed within the platform for Guests who are browsing relevant support categories. The exact information shown may depend on platform settings, review status, visibility rules, and account permissions.

4.1 Information That May Be Displayed

  • Display name or partner name as configured
  • Profile image
  • Service category
  • Short introduction or profile summary
  • Skills, languages, availability, and experience details
  • Featured status, where applicable

4.2 Private Contact Information

Direct contact details may be restricted, hidden, or shared only through approved platform processes, depending on the service model and Ensolanka’s communication controls.

Please submit profile content carefully. Information you choose to include in public-facing profile fields may become visible to Guests who are allowed to browse the service partner portal.
05

Guest Interest and Interview-Related Information

If a Guest expresses interest in a Service Partner profile, Ensolanka may record and process relevant interest data for platform administration and possible follow-up.

5.1 Interest Records May Include

  • Guest identity or account reference
  • Service Partner profile reference
  • Interest status or progress stage
  • Review, contact, or arrangement notes
  • Dates and administrative actions related to the interest record

5.2 Interviews

Where an interview is arranged, Ensolanka may use the relevant Service Partner information to coordinate schedules, brief participants, communicate meeting details, and support fair candidate review.

06

HR, Appointment, and Work-Related Information

If a Guest selects a Service Partner and the process moves toward a formal role, Ensolanka may collect or create further information needed for administrative, HR, appointment, or payment-center handling.

6.1 This May Include

  • Interview outcomes
  • Selection status
  • Role title and agreed job category
  • Salary and allowance information
  • Probation or review details
  • Performance comments or guest feedback
  • Appointment communications and service continuation records

Such information may be used to support appointment processing, payment coordination, performance review, dispute management, and other relevant operational requirements.

07

Payments and Transaction Information

The platform may support optional paid features, including featured-profile visibility. When a payment is made, Ensolanka may retain transaction-related records needed for accounting, support, payment confirmation, and refund handling where applicable.

7.1 Payment Information We May Store

  • Payment purpose
  • Amount and currency
  • Payment status
  • Transaction date
  • Processor or gateway transaction reference

7.2 Card or Wallet Details

Full payment-card details are generally processed by the relevant payment gateway or financial provider, not manually stored by the platform unless otherwise clearly stated.

08

When Information May Be Shared

Ensolanka does not sell Service Partner personal information as a commodity. Information may be shared only where reasonably needed for legitimate platform operation, safety, compliance, or service delivery.

8.1 Possible Sharing Contexts

  • With Guests, to the extent necessary for approved profile visibility and service consideration
  • With Ensolanka staff or authorized coordinators involved in review, communication, HR, or support
  • With payment gateways or financial service providers for transaction processing
  • With service providers supporting hosting, communications, or platform operations
  • With authorities or legal advisers where required by law, legal process, safety concern, or dispute handling
09

Cookies, Session Data, and Technical Information

The platform may use cookies, session records, and similar technologies to support:

  • Login sessions
  • Security and fraud prevention
  • Form handling
  • Site performance
  • User experience improvements
  • Remembering permitted preferences

Technical information such as browser type, device details, IP address, timestamps, or usage logs may also be processed where reasonably necessary for security, troubleshooting, analytics, and platform administration.

More specific cookie-related information may be provided in the separate Cookie Policy.
10

Data Retention

Ensolanka may retain information for as long as reasonably necessary to:

  • Operate the Service Partner account
  • Maintain public or internal profile records
  • Process interest, interview, or appointment workflows
  • Maintain payment and accounting records
  • Respond to support requests and disputes
  • Meet legal, regulatory, tax, employment, audit, or compliance obligations where applicable

Where information is no longer required, Ensolanka may delete, anonymize, archive, or otherwise handle it according to internal retention practices and applicable requirements.

11

Data Security

Ensolanka aims to apply reasonable administrative, organizational, and technical measures to help protect personal information from unauthorized access, misuse, alteration, accidental loss, or inappropriate disclosure.

11.1 Examples of Protective Measures May Include

  • Account authentication controls
  • Restricted staff access where appropriate
  • Role-based administrative access
  • Secure payment gateway use
  • Monitoring and review of platform misuse
  • Operational safeguards around profile and support data
No digital system can guarantee absolute security. Users should also protect their own login credentials and promptly report suspected account misuse.
12

Your Requests and Choices

Depending on the nature of your request and applicable legal or operational requirements, you may contact Ensolanka to request support regarding:

  • Updating inaccurate profile information
  • Correcting account details
  • Deactivating a profile
  • Requesting clarification about stored information
  • Raising a privacy concern
  • Asking how certain information is used within the platform process

Some information may need to be retained where necessary for payment records, dispute handling, legal compliance, appointment administration, or other legitimate operational purposes.

13

Children’s Privacy

This platform is intended for adults who are able to register for professional service opportunities. It is not designed for children to create Service Partner accounts.

If Ensolanka becomes aware that an account has been created using information from a person who is not legally eligible to participate, the account may be reviewed, restricted, or removed.

14

Policy Updates and Contact

14.1 Updates to This Policy

Ensolanka may update this Privacy Policy from time to time to reflect changes in the platform, service workflows, technology, operational requirements, or applicable legal standards.

14.2 Contact for Privacy Questions

Questions, concerns, or privacy-related requests may be submitted through the official Contact Us page or through Ensolanka’s published support channels.

Platform:
Hired in Sri Lanka
Operator:
Ensolanka
Purpose:
Local Service Partner profile and opportunity management
Support:
Use the official Contact Us page
Responsible Profile Management

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