Refund & Payment Policy

Introduction

This Refund & Payment Policy explains the payment-related rules applicable to Hired in Sri Lanka, the Local Service Partner portal operated by Ensolanka.

The platform currently supports free Service Partner signup, optional paid profile visibility, and payment-related processes that may become relevant after a Service Partner is selected and formally appointed for a Guest-supported role.

Free Registration

Standard registration as a Local Service Partner is currently free.

A Service Partner can create an account, submit profile details, and remain under the platform review process without paying a basic signup fee.

• No fee is currently charged merely to create a Service Partner account.
• No fee is currently charged merely to submit a basic profile for review.
• Any future change to core registration pricing will be clearly published or communicated where applicable.

Optional Featured Profile Payment

3.1 Current Featured Profile Fee

Service Partners may voluntarily choose to pay an optional Featured Profile Fee, currently set at USD 5.

3.2 Purpose of the Featured Profile Fee

This payment is intended to improve the visibility of the Service Partner profile within the platform. It may support higher or more prominent listing placement, stronger display priority, or other visibility benefits configured by Ensolanka.

3.3 Optional Nature

Featured profile payment is optional. A Service Partner may continue using the standard account and profile process without purchasing this visibility upgrade.

No Job Guarantee from Paid Features

The Featured Profile Fee is a visibility-related payment, not a recruitment success fee and not a guaranteed placement charge.

Therefore, Ensolanka does not provide refunds solely because:

• No Guest expressed interest in the profile.
• The Service Partner did not receive an interview.
• The Service Partner was interviewed but not selected.
• A Guest selected another candidate.
• The Service Partner expected faster job placement.
• The Service Partner later decided not to continue using the platform.

Payment Methods and Processing

Payments may be collected through the payment methods and gateway options made available on the platform from time to time.

5.1 Payment Confirmation

A payment will generally be treated as received only after the relevant transaction is confirmed successfully by the payment process used by Ensolanka.

5.2 Pending or Failed Payments

If a payment remains pending, fails, is interrupted, or is not successfully confirmed, the related paid feature may not be activated until the matter is resolved.

5.3 Currency and Charges

Where a payment is displayed in USD or another currency, any conversion, banking, card-provider, gateway, or intermediary charges may depend on the payment method used.

Refund Eligibility

Refund requests may be reviewed by Ensolanka in limited and reasonable circumstances. Approval is subject to verification of the transaction, account records, platform status, and the nature of the request.

Non-Refundable Situations

Unless Ensolanka determines otherwise in a specific case, payments may be considered non-refundable in situations such as:

• The Featured Profile service has already been activated or used.
• The Service Partner did not receive Guest interest or interviews.
• The Service Partner was not selected for a job.
• The Service Partner changed their mind after purchasing visibility.
• The Service Partner submitted inaccurate, misleading, or unsuitable profile content.
• The account was restricted or removed due to breach of platform rules.
• The Service Partner misunderstood the visibility function despite the published explanation.

Duplicate, Failed, and Mistaken Payments

8.1 Duplicate Payments

If a Service Partner believes the same payment was charged more than once, they should contact Ensolanka with sufficient supporting evidence for review.

8.2 Failed Payments

A failed payment does not create a right to paid feature activation unless funds are actually confirmed as received and the corresponding transaction is validated.

8.3 Mistaken Payments

If a user accidentally pays the wrong amount or pays for an unintended item, Ensolanka may review the matter depending on whether the service has already been activated, whether the payment can reasonably be reversed, and whether sufficient evidence is provided.

Refund Request Process

To request review of a payment or refund concern, the user should contact Ensolanka through the official Contact Us page or published support channel and provide:

• Full name used on the platform
• Registered email address
• Relevant profile or account reference, where available
• Payment date
• Payment amount and currency
• Transaction reference or payment receipt
• Clear explanation of the issue
• Supporting screenshots or documents, if relevant

9.1 Review and Decision

Ensolanka may review the request, verify platform records and transaction status, and determine whether:

• The paid feature should be activated,
• A duplicate or error should be corrected,
• A refund should be approved,
• The request should be declined with reasons where appropriate.

9.2 Refund Method

Where a refund is approved, Ensolanka may process it through the original payment route where reasonably feasible, or through another appropriate method determined during support review.

Guest Salary Payment Flow After Appointment

The Service Partner Featured Profile Fee is separate from the salary-payment process that may apply after a Service Partner is formally selected and appointed for a role involving a Guest.

10.1 Appointment-Based Guest Payables

Once a Guest selects a Service Partner, and the relevant salary, allowances, role terms, and appointment process are approved, Ensolanka may create salary-related payables in the Guest Payment Center.

10.2 Guest Payment Responsibility

The Guest is expected to pay the salary-related amounts and other agreed payables on or before the due date shown in the Guest Payment Center or communicated by Ensolanka.

10.3 Service Partner Salary Release

Unless otherwise documented, salary payment to the Service Partner is generally handled after completion of one month of service and after the relevant Guest-side payment, service status, and payroll checks are completed.

Payroll, Deductions, and Net Payout Handling

Where salary-related payments are collected from Guests and handled through Ensolanka’s payment or HR process, the final net payout to a Service Partner may reflect:

• Agreed gross salary and allowances,
• Applicable payment-processing charges,
• Statutory or legally required employment-related amounts where applicable,
• Authorized payroll adjustments,
• Other deductions or additions expressly communicated in the relevant appointment process.

The specific structure of such payments will depend on the role arrangement, appointment documentation, and applicable administrative or legal requirements.

Payment Disputes and Review

Ensolanka may review payment disputes, including issues connected to optional feature payments, failed transactions, duplicate payments, or salary-related guest payables where relevant.

Users are expected to communicate payment concerns honestly and promptly. False refund claims, abusive disputes, manipulated screenshots, or misleading transaction representations may result in account review or other action under the Terms & Conditions.

Policy Changes and Contact

13.1 Policy Updates

Ensolanka may update this Refund & Payment Policy from time to time to reflect changes in platform features, prices, payment gateways, refund-review procedures, salary-related workflows, or operational requirements.

13.2 Contact

Questions relating to payments, refunds, transaction concerns, or policy clarification may be submitted through the official Contact Us page.