This policy explains how payments, deposits, payable items, Host pricing, Ensolanka commission, cancellations, rescheduling, refunds, gateway fees, and settlement expectations work on the Host in Sri Lanka platform.
This Refund & Payment Policy explains how payments and refunds are handled on Host in Sri Lanka, an Ensolanka platform for Hosting Partners and Guests arranging romantic dates, proposal events, anniversaries, birthdays, honeymoon moments, private dinners, venue experiences, meal plans, and add-on services.
By using the platform, registering as a Hosting Partner, submitting a venue or package, requesting an event, confirming a booking, or making a payment, you agree to this policy.
This policy applies to payments and refunds related to:
Separate Host-specific or event-specific terms may also apply where clearly communicated before confirmation.
Hosting Partners are responsible for setting clear and commercially reasonable prices for their venues, event packages, meal plans, and add-on services.
Prices may include:
Displayed prices may be estimated, tentative, or subject to final confirmation unless clearly marked as confirmed. Final prices may change based on availability, guest count, event date, special requests, meal choices, add-ons, and Host confirmation.
Hosting Partners agree that Ensolanka may charge a commission for introducing, coordinating, organizing, and bringing client business to the Host.
Unless otherwise agreed in writing, Ensolanka’s standard Host-side commission is 10% of the confirmed Host event price or service value.
Hosts must consider this commission when setting their prices. Commission may be deducted before Host settlement, collected separately from the Host, or handled through another approved settlement method.
Once a guest selects or requests a venue, package, meal plan, or add-on service, Ensolanka may create payable items in the guest’s payment center or booking process.
Payable items may include:
Payment items may be marked as due, upcoming, paid, estimated, tentative, confirmed, or not decided depending on the booking and payment stage.
Payments may be handled through one or more approved methods, including:
Ensolanka may decide the suitable payment method based on the booking type, Host arrangement, guest location, currency, timing, gateway availability, and operational requirements.
A booking may not be treated as confirmed until the required payment, deposit, or confirmation step has been completed.
Payment processors, banks, card networks, PayPal, Stripe, or other financial service providers may charge transaction fees, foreign exchange fees, withdrawal fees, refund fees, or processing charges.
These fees may be:
Ensolanka is not responsible for delays, holds, rejected payments, failed payments, bank processing delays, or gateway restrictions beyond its reasonable control.
Some events, venues, packages, meal plans, or add-on services may require a deposit or advance payment before the booking can be confirmed.
Deposits may be required to:
Deposits may be refundable, partially refundable, or non-refundable depending on the Host policy, event type, preparation stage, cancellation timing, and confirmed arrangement.
A guest request is not automatically a confirmed booking.
A booking is generally confirmed only after:
Until confirmation is completed, availability, price, and service details may change.
Guests may request cancellation, but cancellation does not automatically guarantee a refund.
Refund eligibility may depend on:
Cancellation charges may apply. Refunds may be full, partial, unavailable, or converted into a rescheduling option depending on the situation.
Hosts should not cancel confirmed bookings without valid reason. If a Host cancels, Ensolanka may attempt to arrange an alternative Host, venue, or event option where possible.
Depending on the case, Ensolanka may:
Emergency situations, safety issues, weather events, legal restrictions, or force majeure events will be reviewed case by case.
Rescheduling may be possible if the Guest, Host, and Ensolanka agree.
Rescheduling depends on:
Rescheduling is not guaranteed. Additional charges may apply if costs have already been incurred or if the new date requires different pricing.
Refund eligibility is reviewed based on the facts of each booking.
Refunds may be approved where:
Refunds may be refused or reduced where costs have already been incurred or where a Host, third-party provider, or Ensolanka has already performed significant preparation or coordination work.
Depending on the booking, the following may be non-refundable:
If a payment includes both refundable and non-refundable parts, Ensolanka may calculate a partial refund after deducting relevant charges.
Refund requests should be submitted to Ensolanka with relevant details such as booking reference, payment proof, event date, Host or venue name, reason for cancellation, and any supporting evidence.
Ensolanka may review:
Approved refunds may be returned through the original payment method where possible, or by another approved method. Refund timelines depend on gateway, bank, currency, and administrative processing requirements.
If a Guest fails to attend a confirmed event without timely notice, the booking may be treated as a no-show. No-shows may be non-refundable.
If a Guest arrives late, the Host may not be able to extend the event duration, especially where the venue has other bookings, staff schedules, kitchen timing, or operational limits.
Overtime, extra guests, additional food or drinks, extra services, property damage, or behavior-related costs may result in additional charges.
Custom events may involve personalized arrangements such as special decorations, name boards, custom cakes, premium flowers, photographers, musicians, transport, private staff, or other third-party services.
Because custom items may be purchased or prepared specifically for the Guest, related payments or deposits may be non-refundable after confirmation.
Guests should carefully review custom event details before confirming and paying.
Where Ensolanka collects payment from Guests on behalf of a booking arrangement, Host settlement may be processed after deducting applicable Ensolanka commission, gateway fees, bank charges, refunds, chargebacks, or other agreed deductions.
Settlement timing may depend on payment gateway clearance, event completion, dispute status, refund period, accounting review, Host account details, and internal processing requirements.
Hosts are responsible for providing accurate bank or payment details when settlement functionality is enabled or requested.
If a Guest disputes a payment with a bank, card provider, or payment gateway, the payment may be held, reversed, or investigated.
Ensolanka may request evidence from the Guest, Host, or staff records to respond to a dispute. This may include booking details, communication history, payment records, event proof, cancellation records, or Host confirmation.
Fraudulent payments, false claims, misuse of payment systems, or intentional chargeback abuse may result in account restrictions, booking cancellation, legal action, or recovery of costs.
Prices may be displayed or charged in USD, LKR, or another supported currency.
Currency conversion may be affected by payment gateways, banks, exchange rates, card issuer fees, withdrawal charges, and settlement timing.
Final received or refunded amounts may differ due to exchange rates and payment processing costs. Ensolanka is not responsible for differences caused by banks, gateways, card issuers, or foreign exchange providers.
For questions about payments, deposits, refunds, booking charges, Host commission, or settlement, users may contact Ensolanka.
Ensolanka LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Ensolanka Holdings (Pvt) Ltd
No. 190/1/3/B, Bank Building, Main Road, Wennappuwa, Sri Lanka
Contact the Host in Sri Lanka team before confirming a booking, making a payment, cancelling an arrangement, or requesting a refund.